Refund Policy

Overview

WatchSafe is a paid subscription service designed to help families safely manage access to approved YouTube content. This Refund Policy explains when and how refunds are available.

1. No Free Trial

WatchSafe does not offer a free trial. All subscriptions are billed at the time of purchase.

We believe in transparent pricing and providing full access from day one, without delayed charges or surprise billing.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscriptions.

If you determine that WatchSafe is not the right fit for your family, you may request a full refund within 7 calendar days of your initial purchase date.

Refund requests made within this window will be honored without requiring an explanation.

3. Eligibility for Refunds

To be eligible for a refund:

• The request must be made within 7 days of the initial purchase
• The subscription must not have been previously refunded
• The refund request must be submitted through our official support channels

Refunds apply only to the initial subscription purchase. Subsequent renewal charges are not eligible for refunds.

4. How to Request a Refund

To request a refund, contact our support team within the 7-day guarantee period.

Once approved, refunds will be issued to the original payment method used at checkout. Processing times vary by payment provider and financial institution.

5. After the Refund Window

After the 7-day refund period has passed:

• Your subscription will remain active through the end of the current billing cycle (month or year)
• You may cancel your subscription at any time to prevent future charges
• When you cancel, you will continue to have access to WatchSafe until the end of your current billing period
• After your current billing period ends, all access to WatchSafe will stop, including:
  • Parent access to the dashboard and management features
  • Child access to approved content and viewing features
  • All recurring subscription payments
• Cancellation does not automatically trigger a refund for charges outside the guarantee window

6. App Store Purchases

Subscriptions purchased through the Apple App Store or Google Play are governed by their respective refund policies.

Refund requests for app store purchases must be submitted directly through Apple or Google in accordance with their rules and timelines.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

8. Contact Information

If you have questions about this Refund Policy or need assistance with your account, please contact us at:

• Email: support@watchsafe.app
• Website: https://watchsafe.app