Refund Policy

Overview

WatchSafe is a paid subscription service designed to help families safely manage access to approved YouTube content. This Refund Policy explains when and how refunds are available.

1. 14-Day Free Trial

New WatchSafe subscriptions start with a 14-day free trial. You are not charged until the trial ends, and you can cancel at any time before then to avoid being billed.

If you do not cancel, your subscription begins and your payment method is charged when the trial ends.

2. Refunds

Because every new subscription starts with a 14-day free trial, you can decide whether WatchSafe is the right fit for your family before you are charged anything.

Once your trial ends and your subscription is billed, we do not offer refunds for charges already made, except where required by law.

3. Charges Made in Error

If you believe you were charged in error, contact our support team through our official support channels and we will review it.

4. How to Contact Us About a Charge

Email support@watchsafe.app with the email address on your account and a description of the charge. Where a refund is due, it will be issued to the original payment method used at checkout. Processing times vary by payment provider and financial institution.

5. After the Free Trial

After your free trial ends:

• Your subscription will remain active through the end of the current billing cycle (month or year)
• You may cancel your subscription at any time to prevent future charges
• When you cancel, you will continue to have access to WatchSafe until the end of your current billing period
• After your current billing period ends, all access to WatchSafe will stop, including:
  • Parent access to the dashboard and management features
  • Child access to approved content and viewing features
  • All recurring subscription payments
• Cancellation stops future billing but does not automatically trigger a refund for charges already made

6. App Store Purchases

Subscriptions purchased through the Apple App Store or Google Play are governed by their respective refund policies.

Refund requests for app store purchases must be submitted directly through Apple or Google in accordance with their rules and timelines.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

8. Contact Information

If you have questions about this Refund Policy or need assistance with your account, please contact us at:

• Email: support@watchsafe.app
• Website: https://watchsafe.app